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This FAQ aims to describe step by step how to register on Jira Help Desk Portal.
BenefitsAdvantages:
Open requests for technical support;
Follow-up open requests, whether individual as opened by others in the company.; As example, IT or Key Userscan follow-up the open requests by other system users.
Quick access to the link with documents/articles of Sapiensia System (Drake / iDrake Logistics / iDrake Suppliers / MyDrake);
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https://sapiensia.atlassian.net/servicedesk/customer/user
Tip: For quick access, add this link on your browser favorites.
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3) If the user is not registered yet, click on “registerSign up”.
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4) On the next page, click on “send link”. The system will display next a page with a confirmation link to the registered email to access.
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5) When checking the inbox of the e-mail, the message received will be similar to the image below. Click on “Sign up” to finish registering:
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6) Insert Full Name and a Passwword Password to access the portal, next click on “register”:
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The image below displays a request, where is possible to:
A - Check activities/history information of the request, interact with technical support, attach files, etc.
B - Check the request’s current status, flag notification, share with others, etc.
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On the upper right corner of the page, is the option “Requests”. When clicking above it, will display some search options.
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Você poderá escolher as solicitações criadas por você, de alguma organização ou todas que possui acesso.
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The user will be able to choose their requests, from the company or from all which they have access to.
After choosing one of the available options, the page below is displayed, with other filtering features.
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| Dica |
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Sugestão: para acesso rápido ao nosso Portal Central de Ajuda, inclua o link de acesso na lista de favoritos de seu navegador webTip: For quick access, add the access link on your browser favorites. |